拼接屏,数字标牌,Yimiyun
客户服务
全球售后服务
Yimiyun delivers a comprehensive, professional, and efficient global after-sales service system to guarantee stable operation of your display devices and eliminate your concerns.
服务承诺
All-day global response
We deliver all-day technical support services, enable multilingual communication, address your needs immediately, and deliver rapid solutions to ensure seamless operations.
专业技术支持
We operate a professional technical team that delivers comprehensive support including remote diagnosis and on-site maintenance to resolve various technical challenges.
全球备件供应
We build a comprehensive global spare parts library to guarantee quick repairs of faulty equipment and minimize downtime.
服务流程
问题报告
You can submit service requests via WhatsApp, 电子邮件, 或在线客服, and provide detailed descriptions of device failures and usage environments.
远程诊断
Our technical support team performs remote diagnosis, determines the cause of the issue, 提供解决方案, 并指导现场操作.
程序开发
We develop maintenance plans according to the fault analysis, 包括所需的备件, 预计时间和费用, and secure customer confirmation.
现场服务
We dispatch professional engineers to perform on-site repairs, restore equipment to normal operation, and provide operational training.
服务确认
The customer confirms normal equipment operation, 签署服务确认表, completes the service process, and collects feedback.
服务政策
全球保修政策
We provide a global warranty period of 12 到 36 months for all products. During this period, we offer free repair or replacement services for any product failures caused by quality issues. Our warranty policies may vary slightly by region, so please check local service terms for specific details.
分级响应机制
We implement a tiered response system that addresses urgent issues within 30 minutes and handles general matters within 2 小时. We provide flexible service schedules to accommodate customers across different time zones.
现场服务标准
We dispatch on-site technical support for issues unresolved remotely. Our engineers arrive at your location within the agreed timeframe to deliver timely, professional service.
备件保障体系
We maintain a global spare parts support system that dispatches common parts within 24 hours and special parts within 72 小时. We also deliver specialized logistics solutions for remote areas.
预防性维护
We deliver regular equipment inspections and preventive maintenance services for key clients, proactively identify potential issues through professional testing equipment, ensure long-term stable equipment operation, and significantly reduce failure rates.