Splicing Screen,Digital Signage,Yimiyun
Customer Service
Global after-sales service
Yimiyun delivers a comprehensive, professional, and efficient global after-sales service system to guarantee stable operation of your display devices and eliminate your concerns.
Service Commitment
All-day global response
We deliver all-day technical support services, enable multilingual communication, address your needs immediately, and deliver rapid solutions to ensure seamless operations.
Professional technical support
We operate a professional technical team that delivers comprehensive support including remote diagnosis and on-site maintenance to resolve various technical challenges.
Global spare parts supply
We build a comprehensive global spare parts library to guarantee quick repairs of faulty equipment and minimize downtime.
Service Process
Problem Reporting
You can submit service requests via WhatsApp, email, or online customer service, and provide detailed descriptions of device failures and usage environments.
Remote Diagnosis
Our technical support team performs remote diagnosis, determines the cause of the issue, provides solutions, and guides on-site operations.
Program Development
We develop maintenance plans according to the fault analysis, including required spare parts, estimated time and cost, and secure customer confirmation.
On-site service
We dispatch professional engineers to perform on-site repairs, restore equipment to normal operation, and provide operational training.
Service Confirmation
The customer confirms normal equipment operation, signs the service confirmation form, completes the service process, and collects feedback.
Service Policy
Global Warranty Policy
We provide a global warranty period of 12 to 36 months for all products. During this period, we offer free repair or replacement services for any product failures caused by quality issues. Our warranty policies may vary slightly by region, so please check local service terms for specific details.
Tiered response mechanism
We implement a tiered response system that addresses urgent issues within 30 minutes and handles general matters within 2 hours. We provide flexible service schedules to accommodate customers across different time zones.
On-site service standards
We dispatch on-site technical support for issues unresolved remotely. Our engineers arrive at your location within the agreed timeframe to deliver timely, professional service.
Spare parts guarantee system
We maintain a global spare parts support system that dispatches common parts within 24 hours and special parts within 72 hours. We also deliver specialized logistics solutions for remote areas.
Preventive maintenance
We deliver regular equipment inspections and preventive maintenance services for key clients, proactively identify potential issues through professional testing equipment, ensure long-term stable equipment operation, and significantly reduce failure rates.