Écran d'épissage,Signalisation numérique,Yimiyun
Service client
Service après-vente mondial
Yimiyun delivers a comprehensive, professional, and efficient global after-sales service system to guarantee stable operation of your display devices and eliminate your concerns.
Engagement de service
All-day global response
We deliver all-day technical support services, enable multilingual communication, address your needs immediately, and deliver rapid solutions to ensure seamless operations.
Assistance technique professionnelle
We operate a professional technical team that delivers comprehensive support including remote diagnosis and on-site maintenance to resolve various technical challenges.
Approvisionnement mondial en pièces de rechange
We build a comprehensive global spare parts library to guarantee quick repairs of faulty equipment and minimize downtime.
Processus de service
Signalement de problèmes
You can submit service requests via WhatsApp, e-mail, ou service client en ligne, and provide detailed descriptions of device failures and usage environments.
Diagnostic à distance
Our technical support team performs remote diagnosis, determines the cause of the issue, apporte des solutions, et guide les opérations sur site.
Développement de programmes
We develop maintenance plans according to the fault analysis, y compris les pièces de rechange requises, temps et coût estimés, and secure customer confirmation.
Service sur place
We dispatch professional engineers to perform on-site repairs, restore equipment to normal operation, and provide operational training.
Confirmation de service
The customer confirms normal equipment operation, signe le formulaire de confirmation de service, completes the service process, and collects feedback.
Politique de service
Politique de garantie globale
We provide a global warranty period of 12 à 36 months for all products. During this period, we offer free repair or replacement services for any product failures caused by quality issues. Our warranty policies may vary slightly by region, so please check local service terms for specific details.
Mécanisme de réponse à plusieurs niveaux
We implement a tiered response system that addresses urgent issues within 30 minutes and handles general matters within 2 heures. We provide flexible service schedules to accommodate customers across different time zones.
Normes de service sur place
We dispatch on-site technical support for issues unresolved remotely. Our engineers arrive at your location within the agreed timeframe to deliver timely, professional service.
Système de garantie des pièces détachées
We maintain a global spare parts support system that dispatches common parts within 24 hours and special parts within 72 heures. We also deliver specialized logistics solutions for remote areas.
Maintenance préventive
We deliver regular equipment inspections and preventive maintenance services for key clients, proactively identify potential issues through professional testing equipment, ensure long-term stable equipment operation, and significantly reduce failure rates.